The call was from a customer who had bought a new outfit the day before. She had purchased a size M, and it looked great on her at the time. But after thinking it over at home, she worried it might shrink after a few washes and wanted to exchange it for a size L.
The store manager politely replied, "That's no problem at all. Just bring it in, and I'll exchange it for you."
But that wasn't the issue. The customer said she had a 1:00 PM flight to catch and had to leave for the airport right away. She was worried she wouldn't have time to come back to the store and asked if they could ship the replacement to her home in another city, offering to pay the delivery fee.
The store manager politely informed her that they could ship it, adding that the company would cover the delivery fee, so the customer wouldn't have to pay anything extra.
