Cheng Su and Old Song discussed innovating awards for the kitchen staff and simply established a monthly "Employee of the Month" award for the service floor as well.
They hung a board at the entrance for customers to rate the service. Whoever received good service would give a star, and the person with the most stars by the end of the month would be the star employee, eligible for a bonus.
In addition, there was a complaint book. The rewards and penalties were clear; if someone received too many complaints, their year-end bonus would definitely be docked.
Cheng Su's intention was to stimulate everyone's ambition and to adjust the overall work atmosphere.
A team that is positive and upward striving is always better than one that is dispirited and listless.
Both Old Song and Qiulan had no objections to this approach.
Cheng Su gave a few instructions and then let Qiulan go off to get busy, while Old Song continued the discussion with Cheng Su.
