He Tang stood in the lobby area of the service desk, looking extremely grave.
Luo Ye was fuming.
The hotel staff kept apologizing.
"I'm sorry, it's our oversight, we did indeed mistakenly enter your information. Now there's no economic room available, only the presidential suite."
Luo Ye slammed the table: "I clearly had already reserved it, I even personally called to confirm it. And now you're telling me there's none?"
The staff explained, "It was indeed our oversight. The person who answered your call was a new intern who entered your information incorrectly. Moreover, our hotel never accepts verbal reservations; you need to pay in full first for the reservation to be successful. You didn't pay in full, so the system assumed you forfeited the reservation."
"But this isn't our fault, isn't it the hotel's responsibility? Normally, you should have contacted us immediately to inform us." He Tang said.
